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Privacy Policy

CLV GRADING PRIVACY POLICY

Welcome to CLV Grading’s Privacy Policy.

We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you interact with our website, services, and wider brand ecosystem.

1. Important Information and Who We Are

Purpose of this Policy

This policy explains how CLV Grading collects and processes your personal data when you:

  • Use our website

  • Submit cards for grading

  • Create an account

  • Contact us

  • Engage with our brand, including through social media and affiliated content

This website is not intended for children, and we do not knowingly collect data relating to children.

Controller

CLV Grading is the controller responsible for your personal data (“CLV”, “we”, “us”, or “our”).

Contact Details

For any questions regarding this policy or your data:

Email: [INSERT EMAIL]
Address: [INSERT ADDRESS]

You have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), although we encourage you to contact us first.

Changes to This Policy

We may update this policy from time to time. Please check this page periodically.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

2. The Data We Collect About You

We may collect and process the following data:

  • Identity Data – name, username, social media handles

  • Contact Data – email address, delivery/billing address, phone number

  • Transaction Data – purchases, grading submissions, order history

  • Technical Data – IP address, browser type, device information

  • Profile Data – preferences, feedback, account activity

  • Usage Data – how you interact with our website and services

  • Marketing Data – communication preferences

We do not collect sensitive personal data such as health, ethnicity, or political beliefs.

We may also use aggregated or anonymised data for analytics and business insights.

3. How Your Data Is Collected

We collect data through:

  • Direct interactions (forms, submissions, email, social media)

  • Automated technologies (cookies, analytics tools)

  • Third parties (payment providers, analytics platforms, public data sources)

4. How We Use Your Data

We use your data to:

  • Process grading submissions and orders

  • Manage your account and provide customer support

  • Communicate with you regarding services or updates

  • Improve our website, grading systems, and user experience

  • Monitor usage and prevent fraud

  • Send marketing communications (where permitted)

We only process your data where legally permitted, including contract performance, legitimate interests, or legal obligations.

5. Use of AI and Automated Systems

CLV Grading may use artificial intelligence and automated systems to support parts of our operations, including but not limited to:

  • Website content generation and optimisation

  • Customer support assistance

  • Data analysis and system improvements

  • Internal grading support tools (where applicable)

These systems are used to enhance efficiency and consistency. However, final decisions relating to grading, customer service, or business operations are subject to human oversight where appropriate.

6. Influencers, Streamers and Sponsored Content

CLV Grading may work with affiliated content creators, streamers, and sellers who promote or sell our graded cards (also referred to as “slabs”) on third-party platforms such as Whatnot.

In some cases:

  • We may provide slabs or products to these individuals

  • Their content or streams may be considered sponsored or affiliated

  • Sales may occur through third-party platforms not operated by CLV

We do not control third-party platforms or their data practices. Any purchases or interactions made through these platforms are subject to their own terms and privacy policies.

7. Sharing Your Data

We may share your data with:

  • Payment processors and delivery providers

  • IT, hosting, and analytics service providers

  • Professional advisors (legal, accounting)

  • Regulatory authorities where required

We do not allow third parties to use your data for their own purposes.

8. International Transfers

Some service providers may operate outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data.

9. Data Security

We implement appropriate security measures to prevent unauthorised access, loss, or misuse of your personal data.

Access is restricted to those who require it for legitimate business purposes.

10. Data Retention

We retain your personal data only as long as necessary for the purposes it was collected, including legal, tax, and operational requirements.

We may anonymise data for research or analytical use.

11. Your Legal Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Object to processing

  • Restrict processing

  • Transfer your data

  • Withdraw consent

To exercise your rights, contact us.

12. Cookies

We use cookies to enhance your experience and analyse website performance.

Types of cookies include:

  • Essential (site functionality)

  • Analytics (performance tracking)

  • Preference (user settings)

  • Marketing (relevant content and ads)

You can manage cookies through your browser settings.

Final Note

By using CLV Grading, you agree to this Privacy Policy and how we handle your data.

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