CLV GRADING – TERMS AND CONDITIONS

1. These Terms

1.1 What These Terms Cover

These Terms and Conditions (“Terms”) govern the supply of authentication, grading, encapsulation (“slabbing”), reholder, crossover, and any related services provided by CLV Grading (“CLV”, “we”, “us”, “our”).

By using our services, you agree to these Terms in full. If you do not agree, we cannot provide our services.

Our FAQs and website content are provided for guidance only and do not form part of these Terms.

1.2 Consumer vs Business Customers

You are a consumer if:

• You are an individual; and

• You are using our services for personal use, not for business purposes

If you are a business, these Terms represent the entire agreement between us.

2. Information About Us

CLV Grading is a UK-based trading card grading service.

We may contact you via the details you provide or via notices on our website.

3. Our Contract With You

A contract is formed when we confirm acceptance of your submission.

We reserve the right to refuse any submission at our discretion.

4. Our Services

We provide:

• Authentication

• Grading

• Encapsulation (“slabbing”)

• Reholder and crossover services

4.1 Product Variations

Slabs, labels, and presentation may evolve over time. Images shown are illustrative only.

We cannot guarantee:

• Absolute absence of dust or particles inside slabs

• Exact visual replication across all slabs

5. AI and Automated Systems Disclaimer

CLV Grading may use artificial intelligence and automated systems across parts of our business, including:

• Website content and communications

• Customer support assistance

• Data analysis and system optimisation

• Internal grading support tools

These systems are used to improve efficiency and consistency. However, grading outcomes and key decisions may involve human oversight.

CLV does not guarantee that AI-assisted outputs are error-free.

6. Sponsored Content, Streamers and Third-Party Sales

CLV may work with affiliated streamers, sellers, and content creators who promote or sell our graded cards (“slabs”) via third-party platforms such as Whatnot.

• We may provide slabs or products to these individuals

• Their content may be considered sponsored or affiliated

• Sales may occur independently of CLV

CLV does not control:

• Third-party platforms

• Stream content

• Pricing or conduct of affiliated sellers

Any purchases made via third-party platforms are subject to their own terms and policies.

Affiliated partners are not responsible for grading outcomes, disputes, or customer service. All enquiries must be directed to CLV.

7. Submissions and Responsibilities

You are responsible for:

• Providing accurate submission information

• Declaring accurate card values

• Ensuring adequate insurance cover

We are not responsible for:

• Damage prior to receipt

• Damage during third-party transit

• Loss exceeding declared value or insurance

You are strongly advised to document your cards (photo/video) before submission.

8. Turnaround and Delays

We aim to provide fast turnaround times but do not guarantee fixed completion dates.

We are not liable for delays caused by:

• Postal or courier services

• External disruptions

• Operational factors outside our control

9. Delivery

Delivery is handled by third-party providers.

Once items are dispatched:

• Risk transfers to you

• Proof of delivery will be considered final

Missed deliveries or storage fees are your responsibility.

10. Pricing and Payment

• Prices are shown on our website

• Payment is typically due upon completion of grading services

• We reserve the right to correct pricing errors

Late payments may incur interest.

We may retain possession of your cards (lien) until payment is received.

11. Changes to Services

We may:

• Improve or modify slab design

• Update grading processes

• Adjust services over time

Where significant changes occur, we may notify you via our website.

12. Cancellations and Refunds

You may cancel:

• Within applicable legal cooling-off periods (where applicable)

• Before services have materially begun

Refunds may be reduced based on work already completed.

Once grading or slabbing is completed, services are considered fulfilled.

13. Grading Disclaimer (Important)

Grading is an opinion-based assessment using our internal methodology (including the CLOVER Scale).

By submitting a card, you acknowledge:

• Grades are subjective and may differ from other grading companies

• Future regrades (including with CLV) may yield different results

• Market value is not guaranteed or implied

CLV is not liable for differences in grading outcomes.

14. Reholder and Crossover Services

Previous grades or authentication from other companies are not considered binding.

CLV may:

• Assign a lower or higher grade

• Determine a card as inauthentic

Once processed, we are not obligated to reverse or regrade decisions.

15. Liability

15.1 Consumer Liability

Our liability is limited to:

• The amount paid for the service

• Any applicable declared value (if insured)

We are not liable for:

• Market value changes

• Indirect or consequential losses

15.2 Business Liability

To the fullest extent permitted by law:

• We exclude liability for loss of profit or business

• Liability is capped at the service value

16. Data Protection

We process personal data in accordance with our Privacy Policy.

17. General Terms

• We may transfer our rights and obligations

• You may not transfer your rights without consent

• If part of these Terms is invalid, the rest remains enforceable

• Delays in enforcement do not waive our rights

18. Governing Law

These Terms are governed by the laws of England and Wales.

Disputes will be handled in UK courts.

Final Note

By submitting cards to CLV Grading, you confirm that you have read, understood, and agreed to these Terms.